Putting Trust on the Table
By Jack Keogh, Managing Director, Keogh & Associates Consulting, LLC
Trust It is probably the cheapest and most under explored lever for increased productivity available to organizations. At one of our international teambuilding projects we chose to explicitly put the issue of trust on the table. Why?
During our preparation for the event we saw how low levels of trust were affecting bottom-line productivity issues. We knew that team members, seeking to minimize their vulnerability, were hiding behind their “masks” and “game-faces”. Instead of trusting each other, they had introduced time wasting procedures and complicated ways to hide the fact that they do not trust each other. Pre-workshop surveys indicated that offers of knowledge sharing and collaboration were being ignored by team members. Even more damaging, valuable information was being withheld from one department to another. What were the results of this behavior?…