We rely on emotions to make good decisions and prioritize information. Non-verbal communication transmits emotion. If we ignore the emotion, we also ignore more than 90% of human communication. If you can identify an emotion as it is displayed, the intensity of negative emotion decreases. When you fail to acknowledge emotion or prevent its revelation, the intensity increases. You can “feel” when this happens on a team.

Learning more about your emotional intelligence is an empowering process. It builds internal strength. The more inner strength and knowledge you have, the greater your ability to be effective, compassionate, understanding and empathic. Some authors refer to this competency as “Empowerment” and “Recognition.”

Developing your emotional intelligence is key to managing personal, work-related and team conflict.